Using Decision Science, we assisted Crosscut to inspire interested parties to read more of their news. This approach reinforced people’s confidence that they’re already informed (even if they aren't) and asserts - if they read Crosscut - they will be even more informed. The content is outlined below and the Decision Science explanations are at the bottom.

Crosscut Content Strategy

Objective: How do you get ‘free’ readers to subscribe? Convert non-subscribers to subscribers

Audience: King County residents.

Strategy: (click on the link to learn more)

Goals: KPIs: Increase subscribers by xx%.

SUBJECT: Don’t miss the news You Need Today

[Time commitment: Status quo bias

8500 people read this article [Readership: Conformity Bias

After raising $1.75M for Austin musicians, Black Fret hopes to keep the music playing in Seattle [Headline & body article: ACTION COST

On Sunday, the music industry will gather in Los Angeles for the annual Grammy Awards, billed in commercials as “music’s biggest night.” A half-dozen Seattle musicians are up for awards this year, including Brandi Carlile, Chris Ballew, and Jeff Ament. Winning a Grammy is a surefire way for a band to boost sales, but in an era when just making a living is a struggle for most musicians, dreaming of fancy awards is secondary to paying rent.

More news, still free [Maximizing value]

500 read this article [Readership: Conformity Bias]

Iranian in America: Immigrants share their hopes, fears and frustrations

Remembering the Viaduct and the views that no longer exist

Washingtonians are more likely to die on smoky days, new UW research shows

CTA, Taglines, Endings - choose your adventure

  1. LOCAL NEWS. In-depth and free. Be one of our 40,000 subscribers by visiting us here. [Conformity Bias]

  2. You’re an informed reader, right? Be even more informed, read Crosscut. [Priming]

  3. Find your story - Ending Tagline [Priming]

Decision Science explanations

Confound Status quo bias: People tend to prefer decisions that maintain their current state of affairs. When a potential reader is faced with dozens, even hundreds, of unread emails throughout the day, aligning to the reader’s preferences will intrigue them to open Crosscut’s emails. By suggesting a minimal time commitment with an unexpected subject, the potential reader will be more inclined to open the email to investigate the content and makes it easy for them to choose to open and read emails sent by Crosscut.

Conformity Bias: When readers see how many people are reading an article, it will show them that it’s something they need to read to keep up with others and influence them to view it. Conformity bias harnesses the power of the crowd to get an individual to act in a similar way./p>

Action cost: As the cost of taking action increases, the likelihood the reader will act decreases. Crosscut can reduce the number of energy readers need to spend on each article with quick and easy-to-digest content sent right to their mailbox./p>

Maximizing value: We help readers maximize their value. Crosscut is adding the experience of higher quality to the individual’s act of reading the news. Furthermore, for being free, the reader gets a lot of bang for their ‘non-existent’ buck. It’s a good way to encourage low-level donors. By reading Crosscut, they receive more news and better news and it’s all free./p>

Priming: A person is primed when it’s presupposed they are already an informed reader and reinforced with “right.” Exposure to one stimulus influences a response to a subsequent stimulus, without conscious guidance or intention. (Wikipedia)

Example: The word Nurse is recognized more quickly following the word Doctor than following the word Bread.

How to use: Asking the question: Do you intend to buy a new car in the next six months? By using words “buy a new car” and “next six months” it primes a person and increases purchase rates by 35%. 

or

If asked ‘how often they expect to floss their teeth in the next week.” It suggests they already floss, getting people to floss more.